The Impact of Social Media Marketing on Consumers' Online Clothing Purchase Intention during COVID in Azerbaijan
Date Issued
2022-08-30
Author(s)
Babayeva, Aytaj
Abstract
This research study aimed to explore the impact of social media marketing (SMM) on consumers’
online clothing purchase intention during COVID-19 in Azerbaijan. In comparison to most
existing literature reviews, this study is dedicated to the explanation of the branding process that
occurs on various social media platforms. For this purpose, different social media-based branding
components, namely brand trust, brand awareness, brand community, interaction, emotional
attachment, and e-WOM were combined to measure their impact on online clothing purchase
intention in Azerbaijan. Considering previous studies did not demonstrate how these factors affect
purchase intention, and similar research has not been conducted in Azerbaijan, this research carries
more significance, and it will have a significant contribution to the existing literature reviews. The
data was collected from the people living in Baku and the analysis was conducted using this data
to identify a correlation between these variables. It was found that there is a positive and
statistically significant relationship between SMM antecedents (brand trust, brand community, and
brand awareness) and online clothing purchase intention. On the other hand, the result of the study
helps us to conclude that there is a negative relationship between other social media branding items
(emotional attachment, e-WOM, and interaction) and online clothing buying intention during
COVID-19 in Azerbaijan. Furthermore, it has been assumed that some variables can affect the
strength of this relationship; therefore, research controlled their effect. As a result, it has been
determined that the inclusion of these control variables (age, gender, and income) did not change
the outcome.
online clothing purchase intention during COVID-19 in Azerbaijan. In comparison to most
existing literature reviews, this study is dedicated to the explanation of the branding process that
occurs on various social media platforms. For this purpose, different social media-based branding
components, namely brand trust, brand awareness, brand community, interaction, emotional
attachment, and e-WOM were combined to measure their impact on online clothing purchase
intention in Azerbaijan. Considering previous studies did not demonstrate how these factors affect
purchase intention, and similar research has not been conducted in Azerbaijan, this research carries
more significance, and it will have a significant contribution to the existing literature reviews. The
data was collected from the people living in Baku and the analysis was conducted using this data
to identify a correlation between these variables. It was found that there is a positive and
statistically significant relationship between SMM antecedents (brand trust, brand community, and
brand awareness) and online clothing purchase intention. On the other hand, the result of the study
helps us to conclude that there is a negative relationship between other social media branding items
(emotional attachment, e-WOM, and interaction) and online clothing buying intention during
COVID-19 in Azerbaijan. Furthermore, it has been assumed that some variables can affect the
strength of this relationship; therefore, research controlled their effect. As a result, it has been
determined that the inclusion of these control variables (age, gender, and income) did not change
the outcome.