Study of the Impediments to Effective implementation of DOST Agency’s "Single Entry Point” mechanism in Azerbaijan

One of the fundamental reasons behind the existence of public organizations is to provide services
to individuals. In this regard, public organizations are doing their best to ease the access to the
public services. DOST Agency’s single entry point mechanism is one of the vivid examples for
this. This capstone project is dedicated to evaluating this mechanism, finding the impediments to
effective implementation of it and most importantly bringing the world experience to eliminate
those barriers. The study has revealed that though single-entry point system somehow eased the
burden of citizens to get the services, partially eliminated public officials-citizens direct
communication, there are some issues regarding its implementation, including poor accessibility
to services, non-compliance of some services to mentioned system as well as lack of individual
awareness about the existence of the organization. Given that surprisingly there is not any research
conducted to evaluate the single-entry point mechanism implemented by the DOST Agency, and
hence, not available data about the mechanism’s issues, both qualitative and quantitative research
method have been undertaken to find out impediments to achieve fully effectiveness of
mechanism. For this purpose, this study delved into the world experience and identified several
measures to be implemented to achieve the full level of effectiveness of DOST Agency’s single
entry point mechanism.